Policies
Before booking with us or submitting a service request form, we highly recommend you browse through our most important policies below. If you have any questions on any of the policies, get in touch here and we'll be happy to clarify.
Regular Phone Business Hours
Monday - Friday 10am - 6:30pm | Saturday 11am - 4pm | Sunday - Closed
Service Hours
24 Hours, 7 Days, 365 days a year
Service Windows
All visits will have a two hour window within requested scheduled time (Early Morning 8am-10am, Morning 10am-12pm, Midday 1pm-3pm, Afternoon 3pm-5pm, and Evening 6pm-8pm). If your pet is crated or needing timed medication, their visit takes priority on our schedule.
Travel Charges
Our immediate service area is within a 5 mile radius of our office in Hicksville. Anything outside of this will incur an additional $3/visit up to 7 miles, $6/visit up to 9 miles, $10/visit up to 12 miles, and $15/visit up to 15 miles.
Pet Sitting Visits
Cats and exotic pets require a visit at least once per day, but we can visit them more often if you would like.
Key Requirements
We require at least one key to your home while your pets are in our care. We do not allow a door to be left unlocked for safety and insurance purposes.
Complimentary Consultation
The first meeting is complimentary. If a second consultation is requested for any reason, we would be happy to come by, and it will be charged at the regular visit rate.
Payments
Payments in full are required on or before the first day of service rendered. We accept cash, checks and all major credit cards.
Holidays
A major holiday fee of $10 per day applies on New Year's Day, Easter, Memorial Day, Independence Day, Labor Day, and Thanksgiving Day, Christmas Eve, Christmas Day and New Year's Eve.
Late Payments/Returned Checks
We require all payments to be made prior to or on the date of your first service/departure. If your invoice is not paid within 7 days of return home, a late fee of $15 will be charged. If your check is returned, a fee of $25 will apply in addition to any bank fees Bird Girl Pet Services LLC may incur.
Cancellation Fees
Boarding Cancellation Fee: $50 per pet
Pet Sitting Cancellation Fee: 50% of entirety of booking
Non-holiday: Less than 7 full days’ notice
Holiday: Less than 14 full days’ notice
All cancellation fees will be invoiced upon cancellation. Payment is due in full within 7 days.